![]() ![]() If you are still unsure which of the two software types will benefit you the most, please refer to our complete attended vs. This type of tool will only work for in-house helpdesks or MSPs. Unattended remote support solutions: requires a client-side agent app installed on the end user’s device that grants permanent remote access and thus eliminates the need to get the user’s permission for each session.These tools work best for IT support teams, outsource helpdesks, etc. Attended remote support tools: requires end-user to be physically present next to his device at the time of the support session to grant permission for remote connection.Here’s a brief description to help you make the right choice: In some cases, your business can save even more of the budget by giving all the tech health checks, maintenance, and repairs to a trusted outsourced IT team. Business owners: to gradually increase equipment productivity by reducing its downtime, both planned and emergency ones.Plus, they can remotely monitor users’ hardware status and system conditions to tackle potential issues before they become actual problems with no need to visit the user’s workplace physically. IT professionals: provide users with a faster response by eliminating the commute time.Remote Support proved to be beneficial for ![]() That is much more convenient and less time-consuming than getting a non-tech savvy user to explain the problem on the phone and follow step-by-step instructions. For instance, a help desk technician can connect to a user’s PC, Mac, iPhone, or Android tablet remotely via the Internet to troubleshoot and fix the issue on the spot. Remote support provides tech assistance and troubleshooting services via a remote access connection. Keep on reading to find out about the best remote access solutions today’s market has to offer. To make remote access possible, you’ll need a specific-purpose software tool.
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